Patient Rights & Responsibilities

Patient Rights & Responsibilities

As a patient, you have certain rights and responsibilities. These rights and responsibilities have been framed to ensure that you receive medical care of the highest standards and to make your stay with us as comfortable as possible.

Patient Rights:

As a patient you have the following rights:

•   You deserve to be treated with respect.
•   You have the right to request for any information about your condition and be provided with that information.
•   You are entitled to ask for, and obtain copies of the records pertaining to your medical care in the hospital by paying a copying fee. You can do this without hesitation. All medical records, whether prepared in our hospital or elsewhere, will remain the property of the hospital, once you have started your treatment here. These records will remain confidential.
•   You have the right to receive medical care that is of accepted standards, as per the standards set within the country, and even as per some of the standards that have been set in the West.
•   You are entitled to the same level of medical care, irrespective of the ward you are admitted to.
•   You have the right to ask for and consult with any doctor or doctors in our panel of doctors, without prejudice and interference. You can do this at any point of time during the course of your medical care.
•   You have the right to patient confidentiality and privacy.
•   You have the right to a second opinion.
•   You have the right to refuse treatment. However, this decision will have to be taken by you at your own risk. We cannot be held responsible for any consequence(s), medical or otherwise, arising due to your refusal to be treated against the advice of (a) medical professional(s).
•   You have the right to receive medical treatment and hospital services for which you have paid for, irrespective of your religion, caste, creed, race or any other such discriminatory factor(s).
•   You have the right to ask for any information and clarify any doubts about the particulars of your bill.
•   You have the right to ask for and consult with any doctor or doctors in our panel of doctors, without prejudice and interference. You can do this at any point of time during the course of your medical care.

Patient Responsibilities

As a patient, you also have the following responsibilities:

•   Please bring with you all your medical records, lab reports, x-rays, scans, etc., that provide a record of your medicalhistory at the time of admission.
•   Please keep up all your appointments and follow-up appointments. If unable to do so, please call and inform us at the earliest that you are not able to keep your appointment.
•   Please provide the medical insurance card during admission if you will be paying through insurance
•   Please ensure that you retain all your medical records in the correct order. Please bring them along with you every time you visit the doctor(s).
•   Please ensure that you do not take up the time of the medical professionals through delays.
•   Please ensure that you contact the doctors outside hospital hours only in the case of an emergency.
•   Please ensure that you immediately bring to the notice of the management, any shortcoming(s) in your care at the hospital.
•  Please do not withhold any information about your condition from the doctor(s) treating you or from the hospital staff.
•   Please abide by the hospital's rules and regulations
•   Please pay your medical bills promptly on time.
•   Please treat the hospital staff and your fellow patients with respect.