Insurance(TPA) or Cashless Hospitalization

•  Establish contact with the Corporate Help Desk at the Hospital
•  At the Corporate Help Desk, you need to present the original health Insurance card issued to you by your TPA. And also produce a photocopy of ID proof issued by Govt. Authorities (PAN card/ Driving Licence/Voter ID card etc). Addition to this please produce your photocopy of employee ID card if it is a corporate group insurance policy.
•  Collect the pre-authorization forms pertaining to your TPA
•  Your pre-authorization will have two sections - general details on the health Insurance policy - to be filled in by you (the Corporate desk will assist you in case you have any difficulty)
•  Return the completed form to the Corporate Help Desk. The personnel at the desk will verify the form for its completeness and let you know in case of any discrepancy
•  Once the form is complete in all respects, the Corporate Help Desk will fax the form to the office of your TPA.
•  The Corporate Help Desk will revert to you on the approval status.

In case of emergency hospitalization, the corporate help desk will take up your case on a fast track basis with your TPA and is likely to receive approvals within 3 hours during any working day.

For cashless treatment it is mandatory for the hospital to have an approval from your TPA. In case of delay in receiving the approval or when you cannot wait for receiving the approval owing to medical urgency you can undertake the treatment by paying the necessary cash deposit.

If you receive approval from your TPA after paying the cash deposit, you are entitled for refund of the cash deposit.